1. Payment & Receipts

• All payments must be made in advance.
• For UPI transactions, please share a screenshot as proof of payment.
• No credit options are available.

2. Delivery Slots

• Lunch: 11:00 AM - 2:00 PM
• Dinner: 5:30 PM - 8:00 PM
  Delivery times are estimates and may vary due to traffic or weather conditions.

3. Communication: Please ensure clear and timely communication with our delivery executives to avoid misunderstandings.

4. Discounts & Pricing

• Discounts are offered only during special occasions.
• Bargaining is not entertained under any circumstances.

5. Holidays MealsLab services remain closed on Sundays, festivals, and national holidays. Notifications regarding holidays will be provided in advance.

Notify us of any changes (address updates, meal pauses, or cancellations)before:

• 9:00 AM for lunch
• 3:00 PM for dinner
  Failure to notify within the specified timeframe will result in the meal being counted.

7. Customization: Customized meal plans are available but may incur additional charges.

8. Refund Policy Thank you for choosing MealsLab for your dietary needs. Please carefully review our refund policy:

• No Refunds: Once a meal plan is purchased, we do not provide refunds under any circumstances.
• Vendor Allocation: Upon purchasing a meal plan, we allocate monthly bulk orders to our vendors based on daily needs. This ensures an efficient supply chain and timely meal deliveries.
• Replacement of Quantity: If, for any reason, we need to replace your meal quantity with another customer's, we will initiate a refund process accordingly. This is the only situation in which refunds will be considered.
• Understanding and Agreement: By purchasing a meal plan from MealsLab, you agree to this refund policy and acknowledge that refunds will not be provided unless the specific condition mentioned above is met.

9. Special Cases Exceptional cases will be reviewed individually at the discretion of the MealsLab team.